Your CRM Has an Awesome API - Use It!
News flash! Your CRM system does not do everything. Nor will it ever. Luckily it does have an API.
Does Pipedrive automatically de-duplicate contact records created by Zapier? Nope. Need to search your HubSpot CRM notes by keyword? Sorry, no can do. How about exporting your CRM data, including data relationships, sales rep tasks and customer interaction history? Uh-oh, your CRM’s native export tool may not allow that. Fear not – Use the API, Luke. Many awesome, CRM API-powered, point and click applications are out there. One of them may just make you a Data Hero.
At Trujay we help lots of companies get the most from their CRM. We regularly use and recommend API powered tools to assist. Here are some of our favorites:
CRM System Migrations
Most CRMs have native export capabilities. Native exports often lack details such as associations between deals and contacts. Some exclude contact interaction data like notes, emails or tasks. Certain export formats are difficult for humans to work with (I’m looking at you, JSON). On the native CRM data import side you may find surprising limitations. Some records may not support importing, linking/associating records during import may not be allowed. Interestingly, many CRM API’s have advanced capabilities allowing these limitations to be side-stepped. Requests for assistance with CRM migrations were so common that we use Data2CRM service to help people migrate onto HubSpot CRM and other CRMs.
Certain integration requirements are just plain special. To deliver custom data integration projects we regularly use Dell Boomi and Workato.
CRM Event Notifications
Not everyone in your company requires (or desires) access to your CRM. Still, it can be useful for others in your org to know when certain CRM events happen. At Trujay we choose Slack as our team communication tool. If a tree falls in a forest and no one is around … YES, we will know about it because there will be a Slack message. To share CRM related notifications (like “New Deal”) we use Zapier to send events to a shared Slack channel. This gives our Professional Services team visibility into upcoming project work and helps keep us all focused on deal flow. We’ve also helped customers apply Zapier to their CRM workflow challenges.
Unifying Marketing and Sales Data
It is not uncommon to use one system for marketing / campaign management and a different system for managing contacts and deals. We recently had such a customer, using Pipedrive for sales deal and contact management and HubSpot for website forms and marketing campaigns. The split data made it difficult for the marketing team to measure campaign effectiveness. In their case they needed the Pipedrive sales data pushed into HubSpot for a few months while their sale team transitioned onto HubSpot. Guess what? We used the Pipedrive and HubSpot APIs to hook things up.
Sales Analytics and Advanced Reporting
There are many ways to monitor, analyze and report upon sales activity. Most CRM systems include basic native reporting. It’s good to know that other API powered reporting options are out there if you outgrow your CRM’s native reports. Databox is one that we sometimes recommend to customers. We have also tried and like Grow. Attentive is another one (we’ve not yet tried it) offering some nice capabilities, including Sales Velocity reporting.
CRM Record De-Duplication
Duplicate records happen. That’s life. Most modern CRMs support some kind of manual “record merge” feature to consolidate records you come across. This works great, but it can be time-consuming if you have a large backlog of dirty data to work through.
Other Cool CRM API Use Cases?
Do you have a favorite API-driven, CRM-extending, utility? We would love to hear about it.