Trujay & GDPR Compliance

As a Trujay client, you should have the information regarding what is going on with your personal data while using the migration service, how and why we keep it.

Listed below are the answers to the most common questions.

General Data Protection Regulation (GDPR) is a set of laws aimed to enhance the protection of EU citizens’ personal data. Also, it increases the obligations for organizations regarding the transparent insurance of their business information and security guarantees. 

Your core rights according to the GDPR in terms of Trujay service:

  • You have a right to know which elements of your data will be collected by Trujay;
  • You have a right to know why this data is gathered by us;
  • You have a right to allow or disallow data collection during the very first interaction with the website/service;
  • You have a right to change/delete the personal data you’ve provided to Trujay;
  • You have a right to know how Trujay secures your personal data;
  • You have a right to deny the collection of some personal data;
  • You have a right to know how you can change/delete/discard the collection of your data.

Our service holds to the Statements and Privacy Policy of GDPR. We have taken steps to improve the following points:

  • Trujay informs the client about the data we collect and what methods can be used;
  • We advise users how to avoid tracking and will not share their private information;
  • The Trujay team uses a Security Policy to help ensure the client’s data is secure;
  • Trujay enables its clients to disallow the collection and process of personal data at any time;
  • Trujay will delete user’s personal data after submission of a written request from the user;
  • User can request to see the collected data, at any time.

For a more user-friendly experience, Trujay will collect some personal information. In compliance with GDPR regulations, we ensure our customers are informed during any data collection.

When creating Trujay account, you are asked to provide the following information:

  • name
  • e-mail address
  • password
  • phone number (optional)

When you visit trujay.com, our server records the following information sent by cookies from your browser:

  • web request (e.g. date, time, etc.)
  • IP address
  • browser type
  • browser language
  • one or more cookies identifying your browser

 List of sub-processors

 
Sub-processor name
Service provided
Location
Amazon Web Services
Hosting services, file storage, and backup services
Germany, United States
G SuiteInternal company infrastructureUnited States
Google AnalyticsWebsite analytics and performanceUnited States
HubSpotCustomer relations managementUnited States
Atlassian inc. – JiraProprietary issue tracking product developed by AtlassianUnited States
Slack Technologies, Inc.Communication softwareUnited States

 

The small bits of text in data files are named cookies. They can be integrated into your browser (on your computer or personal device) when you surf various websites.

Their primary purpose is to collect bits of information about your interaction with the website. It can help remember your setup, understand preferences, ease the log-in into a service; and make it secure. Cookies are widely used to ensure efficient and accurate reporting information.

Please note: cookies do not identify the person and are not software programs. They cannot install themselves or any other application on your device.

The Trujay website may request cookies be accepted on your device.

We use cookies to know when you visit our websites, and how you interact with the pages, in an effort to enrich your user experience.Blocking some types of cookies may impact your experience on our websites and the offered services.

Other tracking technologies:  we use Inspectlet, HubSpot, and so on. These are tiny graphic files that contain a unique identifier to recognize you when you visit our websites and track the activities. Or, in the case of web beacons, to see if the user opened an email we have sent.

Due to the nature of the personal data we collect via our website/service and your CRM system data, we’ve developed a complex of measures to ensure your data protection:

  • network firewalls
  • DDoS preventions (We use the latest hardware appliances and sophisticated perimeter security technologies, providing you with first-rate protection against large-scale DDoS attacks.)
  • network posture assessment
  • HTTPS-encrypted communication,
  • role-based authorization,
  • validation of all requests to ensure security on the application level.

Find more information, please visit:

The nature of our services require collection of your personal data to:

  • Improve your customer journey on our website (web request, IP address, browser type, browser language, one or more cookies identifying your browser);
  • Guarantee successful CRM data migration and integration (you must allow access to both source and target CRM);
  • Send you important information on your migration and integration: estimates, results of the sample migration, and other correspondence;
  • Contact you to clarify your requirements (via e-mail address, phone number).

Every service user/website visitor can request Trujay delete private data by sending a request to sales@trujay.com or support@trujay.com, or simply begin a chat with one of our live service representatives.

Please note: deleted data can not be restored. If the contact is removed, all the personal data (name, email, password, phone number and info from cookies) will be deleted, and CRM access and migration results removed.

All CRM data will be deleted after 30 days; however all data can be removed earlier, upon written request.

We take your data security seriously and have developed a comprehensive set of practices, technologies, and policies to help ensure your it remains that way. Your privacy is essential, with an emphasis on effective and security-focused practices.

Trujay holds the following security points:

  • Physical Security Layer
  • Network Security Layer
  • Application Security Layer
  • Security Audits

For more information, visit Security Policy and Enhanced Security.

Yes! Our customer success team is available during normal business hours for our Europe and US locations.

You can submit a request via email, sales@trujay.com or support@trujay.com or simply begin a chat with a live agent.

Trujay processes your personal data according to your instructions in accordance with our Terms of ServiceSecurity Policy and Service Level Agreement.

We sign NDA agreements with any of our clients who run a sample migration.

Questions & Concerns

 

If you have any questions or comments, or if you want to update/delete/change any personal information, please contact our team at: sales@trujay.com or support@trujay.com or simply chat with one of our agents.


Disclaimer: the sole purpose of this article is to facilitate a better understanding of how Trujay is compliant with GDPR data privacy law, and should not be treated as legal advice.