Service Level Agreement

This document serves as a set of guidelines to inform decision making within Trujay service as well as a tutorial for community members to better understand the support services. The document is limited in scope; with the intent to better provide you with efficient service, and appropriate guidelines.

By registering your account on Trujay, you agree to receive our email notifications.

This agreement is intended to cover Trujay service, including:

  • Service Management
  • Support Department
  • Technical Department

You can contact our customer success team at anytime via email, support@trujay.com, or speak to a live agent via chat.

Our customer success team is available via phone, live chat and email during normal business hours.

We do our best to guarantee an email response within 24 hours (during business days), if you require immediate assistance, simply tap the icon in the lower right corner to begin a chat. We are also available for scheduled calls.

We encourage users to look for support in our updated knowledge base.

If you are still unable to resolve your issue, our customer success team is available via email/chat/call.

Please provide the following information:

  1. An e-mail address associated with your Trujay account login. (To ensure prompt replies, please ensure emails are whitelisted.)
  2. Details of your data migration or service.
  3. Additional information or details regarding the issue or request, including any error messages you may have received.

We recommend restricting access details, change or blocking when migration is performed. This should be done after 15 days of automated migration.

Trujay complies with GDPR regulations, to learn more visit our GDPR Regulations page.